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Having trouble logging in?
If you are having trouble logging in, please email us at info@realmotor.jp or contact us on WhatsApp at +81 80-3541-9928 for immediate assistance.
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Account Management
Manage your account settings, profile details, passwords, and email notification preferences.
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How to reset your password
If you have forgotten your password, go to the login page and click on 'Forgot Password'. Enter your registered email address, and we will send you a secure link to reset your password.
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Updating your profile and addresses
You can update your personal information, including your billing and shipping addresses, by logging into your account and navigating to the 'Profile' section. Make sure your address matches your import documents to avoid customs delays.
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How to delete your account
If you wish to permanently delete your account and remove all associated data, please submit a request through our contacts (Email/WhatsApp). Our support team will process your account deletion request within 7 business days.
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Changing your display currency
You can customize your browsing experience by updating your preferences in your account settings. Choose your default currency (e.g., USD, EUR, GBP) to see estimated conversions alongside the official JPY prices.
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